Experience: 0-2 years (Fresher with Excellent English Communication skills may also apply)
Location: Anywhere (Work from Home) OR Okhla, Phase-1, New Delhi.
We are looking for a Process Coordinator cum Client Relations Executive to build and preserve trusting relationships with our internal & external customers (Clients).
To succeed in this role, you should be an excellent communicator. Ultimately, you’ll maintain strong relationships with our customers and clients. This job involves – Outbound calling, customer query resolution through chat process and emails and coordination and follow-up with employees for the important reports and data.
ROLE & RESPONSIBILITIES
- Building positive relationships with existing customer & clients
- Out-bound calling for projects & Events
- Regular Follow-up and feedback from clients & Customer
- Handle Client & customer queries on Chat- Process
- Regular and rigorous follow-ups
- Maintain Daily trackers
- Coordination with other team members and colleagues for the reports and data
EXPECTATIONS FROM CANDIDATES
- Excellent communication skills – English (verbal & Written)
- Aptitude for fostering positive relationships
- Customer-oriented mindset
- Must have good Telephone etiquettes
- Must be organized and hardworking
- Freshers to 6 months experience: 20K (CTC)
- 6 months to 1 year: 25K (CTC)
Share your resume at [email protected] and please mention:
- Why we should consider YOU for this role as the ideal candidate for this position?
- What’s your current package, and what are your expectations?